Privacy Policy

Last updated: January 15, 2026

NovaWorks Digital ("we," "us," or "our") operates Foreman AI, an AI-powered voice agent platform for contractors and service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Business name and contact information
• Email address and password
• Phone number(s) for your AI receptionist
• Business website URL (optional)
• Industry and service area information
• Billing and payment information (processed by Stripe)

1.2 Call Data

When your AI receptionist handles calls, we collect and process:

• Call recordings: Audio recordings of calls handled by your AI agent (callers are informed at the start of each call that the call may be recorded)
• Call transcripts: Text transcriptions of call conversations
• Call metadata: Duration, timestamps, caller phone numbers, call outcomes
• Booking information: Appointments scheduled during calls

1.3 Knowledge Base Information

To train your AI receptionist, you provide information about your business including:

• Services offered and pricing
• Business hours and service areas
• Frequently asked questions and answers
• Business policies and procedures

1.4 Usage Data

We automatically collect:

• Log data (IP addresses, browser type, access times)
• Device information
• Platform usage patterns and feature interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI voice agent services
• Process and complete transactions
• Generate reports and analytics about your call handling
• Train and improve your AI receptionist's responses
• Send service-related communications and updates
• Provide customer support
• Comply with legal obligations
• Detect, prevent, and address technical issues or fraud

3. Call Recording Consent

Important: Your AI receptionist informs callers at the beginning of each call that the call may be recorded for quality and training purposes. By using our service, you acknowledge and agree that:

• Calls handled by your AI agent will be recorded
• Callers will be informed of the recording
• You are responsible for compliance with applicable call recording laws in your jurisdiction
• Recording consent requirements vary by jurisdiction (one-party vs. two-party consent states/provinces)

We configure recording notices based on your service area to help ensure compliance, but you are ultimately responsible for understanding and following local regulations.

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We use third-party services to operate our platform:

• Vapi: Conversational AI platform for voice agent orchestration
• ElevenLabs: Voice synthesis for natural-sounding AI speech
• Twilio: Phone number provisioning and SMS services
• Stripe: Payment processing
• Supabase: Database and authentication services
• Cloudflare: Content delivery and storage

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your data according to the following schedule:

You may request deletion of your data subject to legal retention requirements. See Section 8 for details on your rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest
• Secure authentication and access controls
• Regular security assessments
• Employee access restrictions and training
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

7. PIPEDA Compliance (Canada)

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes:

• Obtaining meaningful consent for data collection and use
• Limiting collection to purposes identified
• Retaining information only as long as necessary
• Ensuring accuracy of personal information
• Implementing appropriate safeguards
• Being transparent about our privacy practices
• Providing access to your personal information upon request
• Responding to complaints and inquiries

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdrawal of consent: Withdraw consent for certain data processing activities
• Opt-out: Opt out of marketing communications

To exercise these rights, contact us at privacy@foremanai.com.

9. Cookies and Tracking

We use cookies and similar technologies to operate our platform, remember your preferences, and analyze usage. You can control cookie settings through your browser, but some features may not function properly without cookies.

10. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: